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If you’re dealing with product management, you’re running twice as fast just to keep up. On the front end, you’re packaging new offers as fast as possible to generate new revenue. On the back end, you’re struggling through multiple systems, inconsistent data, and manual workarounds to keep the process moving forward.
A new survey of service providers worldwide documents the scale of the challenge, including critical issues in systems, processes, staffing, and priorities for improvement.
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